Our Story

We've scooped ice cream at Baskin Robbins and served as lifeguards at community pools. We've studied hospitality at Cornell University's School of Hotel Administration and lived it by working at hotels and campgrounds all across America. We've never met a stranger who didn't quickly become a friend. We pride ourselves on spotless floors, smudge-free mirrors, and perfectly tucked beds. We are the behind-the-scenes-ninjas who make sure that our property is safe for our guests to enjoy and always appears in like-new condition – no matter how dirty we must get to make that happen. We love to help our guests find what they need, even when they didn't know they were looking for it - and boy are we good at doing that. But above all, we are united in our mission to be the most hospitable team in the world.

Driven by six core values

compass
We put our team first
We believe that the most important hospitality we extend is to our team members. The way we treat one another sets the tone for how we treat everyone.

We make them say "WOW!"
We are passionate and determined to "WOW!" our team members, our guests, our community, and our partners at every interaction.

We get better every day
We are always growing, learning, and ready to drive change. When we stumble, we admit fault and get back on our feet. We are in the constant pursuit of excellence in everything we undertake.

We express gratitude
We appreciate that our team members and guests have many options for where to spend their time. We are committed to proving to them that they've made the right decision.

We are steadfastly resourceful
We solve problems. We do more with less and will do whatever it takes to overcome a challenge.

We give back
We strive to leave the biggest positive impact on the communities where we operate. Their success is our success, and we want to see them win.

Driven by six core values

compass
We put our team first
We believe that the most important hospitality we extend is to our team members. The way we treat one another sets the tone for how we treat everyone.

We make them say "WOW!"
We are passionate and determined to "WOW!" our team members, our guests, our community, and our partners at every interaction.

We get better every day
We are always growing, learning, and ready to drive change. When we stumble, we admit fault and get back on our feet. We are in the constant pursuit of excellence in everything we undertake.

We express gratitude
We appreciate that our team members and guests have many options for where to spend their time. We are committed to proving to them that they've made the right decision.

We are steadfastly resourceful
We solve problems. We do more with less and will do whatever it takes to overcome a challenge.

We give back
We strive to leave the biggest positive impact on the communities where we operate. Their success is our success, and we want to see them win.


OUR PROMISE
We know that you have many choices of where to work, and we are thankful that you have
chosen us. Life is too short to work on things that don't matter. Let's build something that does,
together.
What you can expect from us
  • We will put our team above all
  • We trust you and will give you autonomy to do your job
  • We will make all decisions based on our mission and values
  • We will provide you with the resources you need to do your job
  • We will treat you as a professional
  • We will create a culture that you will enjoy being a part of
What we expect from you
  • You will put the team above all
  • You will be steadfastly resourceful and will approach the business as if it were your own
  • You will make all decisions based on our mission and values
  • If you need additional resources, you'll let us know
  • You will act professionally in all interactions
  • You will contribute to our culture and create an environment for your team members and guests that they enjoy being a part of

What you can expect from us
  • We will put our team above all
  • We trust you and will give you autonomy to do your job
  • We will make all decisions based on our mission and values
  • We will provide you with the resources you need to do your job
  • We will treat you as a professional
  • We will create a culture that you will enjoy being a part of
What we expect from you
  • You will put the team above all
  • You will be steadfastly resourceful and will approach the business as if it were your own
  • You will make all decisions based on our mission and values
  • If you need additional resources, you'll let us know
  • You will act professionally in all interactions
  • You will contribute to our culture and create an environment for your team members and guests that they enjoy being a part of